CSSC: New Service Agreement for WinGD Engines
CSSC Marine Service (CMS) formally launched its global service
product lifecycle support and aftersales service with an emphasis
on an agreement signed with Winterthur Gas and Diesel Ltd (WinGD)
engines at a ceremony held on January 18, 2018, in Shanghai.
During the event, which was attended by more than 40
representatives from major ship owners, shipyards and engine
builders, Anil Soni, General Manager Operations and Deputy
Managing Director, China, presented the authorization to CMS, to
formally represent the start of their global service support
agreement for all WinGD products (WinGD, Wärtsilä and Sulzer
two-stroke engines).
The new agreement will allow CMS to perform and offer worldwide
services to all WinGD low speed diesel engines. This includes
field services, technical services, repair centers and the supply
of solutions. This agreement also emphasizes and enables a
platform for sharing of engine data, particularly to ensure that
service solutions and findings are directly fed back into the
engine design for faster improvement. The agreement includes the
added benefit of a 24/7 customer hotline, operated by CMS service
engineers and technical experts, with the support of WinGD
experts in their key global locations.
Andrew Stump, President of CMS, said, "Since the establishment of
CMS in 2017 we have been focusing on the necessary business
processes, regulations, databases, stock investments, getting our
warehouse operational and cultivating relations with important
business partners such as WinGD.
"We are committed to providing consistent and reliable product
support, and with the advantage of easy access to the technical
knowledge of engines and ships built by our fellow CSSC
companies, this approved supplier agreement with WinGD was the
next logical step in our journey."
CMS have also recently signed exclusive aftersales agreements
with CSSC-MES Diesel Co., Ltd (CMD), and Hudong Heavy Machinery
(HHM) engine factories that includes management of all warranty
processes for both WinGD and MAN brand engines. Other agreements
signed by CMS recently includes; CSSC Jiujiang Fire Equipment
Co.,Ltd., O.M.T, Italy and Technava, Greece.
Going forward CMS will be focusing on providing more choice to
CSSC customers to receive competitive OEM priced parts and
services, managing parts, field service and warranty for all CSSC
manufactured products. CMS' logistics centre in Shanghai, will
act as the hub for their global distribution network with the aim
to be efficient in the delivery of key engine components for
engine builders including; CMD, HHM, and CSSC Marine Power (CMP).
Strengthening their current presence in China, CMS plan to open
service centers on the North and South coast of China within the
coming months and are currently assessing various locations in
key ports worldwide.
Jan 25, 2018